A2, B1 and B2 useful Business English tip

Are You Asking the Right Questions?

Have you ever asked a question that ended the conversation instead of starting one? 
The secret to keeping a conversation alive in English is knowing the difference between open and closed questions.

Closed Questions (short, specific answers)

Use them to get facts, confirm details, or check information quickly — perfect in meetings, emails, or interviews.

Examples:

1. Do you work full-time?

2. Is the report ready?

3. Have you sent the invoice?

4. Did you receive my email?

5. Can we schedule a meeting for Monday?

6. Is this your first time working with international clients?

These questions are clear and direct, but they don’t invite long answers.

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Open Questions (invite details, opinions, or ideas)

Use them to start discussions, get opinions, or build relationships — essential for teamwork, networking, or interviews.

Examples:

1. What projects are you working on at the moment?

2. How do you usually handle customer complaints?

3. What challenges have you faced in this role?

4. How can we improve communication in our team?

5. Why do you think this product sells well in some markets but not others?

6. What are your goals for the next quarter?

Why Is This Important 

At any level, asking the right question helps you sound more confident and natural.

• A2 students: learn to move from yes/no answers to short, real conversations.

• B1 students: practise giving reasons and opinions, not just answers.

• B2 students: develop fluency, follow up on answers, and keep conversations flowing.

Knowing when to use open or closed questions helps you start, continue, and control a conversation in English — a key skill for speaking exams and real life!